International Fresh & Frozen Category Manager
- Team
- Support Functions
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 26th September 2025
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Summary
At M&S, we 're on a mission to bring our much-loved fashion, food, and home products to over 32 million customers worldwide—and we want you to help shape what’s next. As a key member of our international team, you’ll collaborate across cultures and countries, building inclusive partnerships and driving innovation.
Are you passionate about M&S Food and driven by strategy, innovation, and commercial success?
Are you passionate about M&S Food and driven by strategy, innovation, and commercial success?
All the details
We’re looking for a Fresh & Frozen Category Manager to lead the strategic development of our Fresh Food Category within the International Food Business. This is a high-impact role for someone who thrives on identifying market opportunities, shaping product vision, and driving sales and profitability across our global channels. You’ll collaborate cross-functionally to deliver innovative, high-quality products that resonate with customers and elevate our brand across all channels!
NB: Although this role is based at our Paddington Support Office a minimum of three days a week some overseas travel will be required to either our Distribution Centres in the UK or internationally.
What you’ll do
Your key accountabilities will include:
- End to End commercial responsibility for planning and deliver on budgets for Fresh & Frozen across all year round ranges and seasonal products
- Commercial lead on our Freeze Defrost range working and discussing terms with M&S suppliers, our incredible Food tech team and our partners to deliver a sustainable fresh offer
- Lead the day-to-day product relationship with the Franchise Partners through effective commercial management and excellent communication
- Define and implement the optimised fresh offer for each of our international channels
- Work closely with our supply chain and logistics team (inc 3PL) to manage our Fly Fresh operation
- Agree partner-specific trade plans, which are in line with our food strategy and are consistent and relevant as possible across our Franchise Partners. Working closely with the Supply Chain Team to drive availability and waste performance within our Franchise Partners
Who you are
Your skills and experience will include:
- Commercially focused with strong P&L management and strategic decision-making capabilities
- A confident communicator who can convey ideas and points of view in a compelling and engaging manner. With the ability to influence and adjust their style in line with their audience
- A collaborative approach who enjoys working as part of a team and can effectively build relationships both internal and external
- A Data-driven approach, confident in analysing insights to inform category strategy and performance.
- Industry knowledge, ideally within the food sector and familiarity with systems and tools used within Category Management
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
Experience the business
You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role, you may be invited to take part in an online assessment. Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
International Fresh & Frozen Category Manager
- Team
- Support Functions
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 26th September 2025
- Reference: 99449