We're working hard to build a more diverse, more equitable and more inclusive M&S where everyone can be at their best and contribute to the success of M&S every day.
Our diverse workforce helps power a high-performing, customer-centric culture. It’s important to us that everyone – colleagues, customers, communities and suppliers feel respected and that they can belong at M&S.
Lots done
Our 8 inclusion networks, with over 11,000 members, help to keep us close to colleagues and customers. Sponsored by members of our ExCo team, they work to drive change and challenge the business to progress further.
Lots to do
Whilst we’ve done a lot that we’re proud of, we know there’s more to do. We’ve developed a robust framework of KPI’s to help identify our priorities and measure progress.
Lots of opportunity
We continue to focus on creating shared accountability for inclusion because everyone has a part to play. Current priorities include equipping leaders and removing the barriers colleagues face to contributing to the success of M&S are priorities
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Colleague Networks
Our M&S networks were created by our colleagues, for our colleagues, and are supported by our central Diversity, Equity & Inclusion team. They give colleagues a chance to meet people across the business, and offer us opportunities to be curious, to listen and learn from others. However you identify, our networks are open and welcoming to all, including champions, allies, and supporters.
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
What we’re proud of
While we're fully focused on the work we still need to do, our colleagues have worked really hard to deliver some significant moments that we're really proud of.
Leading Employer for Women
We set out to become the leading employer for women in retail and made some good progress, being recognised as a Menopause Friendly Employer, enhancing our family friendly policies and strengthening our talent pipelines with strong representation of women in all of our talent pipelines.
Women leading the way
We set the ambition for 50% of our senior leader roles to be held by women, which we’ve achieved and maintained for over a year now. And for the first time in our history, we have a female majority board too.
Licence to hire
We’ve launched a new standard of hiring, meaning all colleagues with hiring manager responsibilities need to complete training that prompts them to challenge their biases and questions relating to DE&I are embedded into our interview framework for all roles.
Moving ahead
Our relationship with Moving Ahead spans a number of years now, seeing hundreds of colleagues from underrepresented backgrounds benefit from inspiring programmes aimed to accelerate the development of some of our best talent.
We’re committed to supporting every aspect of your wellbeing, from mental and physical health to financial stability. With expert-led resources, community networks, and dedicated support from recruitment to retirement, we’re here to help you feel your best at work and beyond.
We know that starting or expanding your family is a really important and exciting time. We're proud to have a range of family-friendly policies to support our colleagues during this period.
We’re committed to taking meaningful action, which is why we partner with industry leaders who challenge us to be the best we can be for our colleagues and communities we serve.
Moving ahead
Moving Ahead is a social enterprise that helps organisations create inclusive workplaces through mentoring, leadership development and speaker events.
We're a Disability Confident Employer
We strive to make the most of the talents disabled people can bring to the workplace. We’re recognised as a Disability Confident Employer (Level 2). This assesses how we recruit and develop our people, through the lens of disability.
Armed Forces Covenant (Gold Status)
This is a promise by the nation ensuring that those who serve, or who have served in the armed forces, and their families, are treated fairly. We support their pledges including:
- Promoting the fact that we are an armed forces friendly organisation by effectively publicising the Covenant
- Seeking to support the employment of service leavers and veterans young and old
- Seeking to support our colleagues who choose to be members of the Reserve forces
- Supporting the Royal British Legion's nationwide Poppy Appeal in November
Business in the Community
We support the Business in the Community Race at Work charter’s five calls to action to ensure ethnic minority colleagues are represented at all levels within business. These include appointing an Executive Sponsor for race, committing at board level to zero tolerance of harassment and bullying, and taking actions that support the career progression of our ethic minority colleagues.
We're a carers confident employer
We're actively listening to what matters to our colleagues, as we continue to build our family time policies. We've successfully achieved our Carers Confident Level 1 certificate, demonstrating that we will support all carers across our business. It also shows our understanding of the legal rights of carers at M&S, and helps colleagues recognise themselves as carers, so we can provide practical support and assist them in combining their work and caring responsibilities.
Evenbreak
In our mission to attract more disabled candidates, we've enlisted the help of Evenbreak, whose mission is ensuring disabled people have the same opportunities and choices to enter, progress and thrive in the world of work as non-disabled people. We're passionate about being an inclusive place to work, and this partnership helps us attract more disabled candidates.
Diversity Jobs Group
Diversity Jobs Group is a suite of 10 unique job boards dedicated to promoting Diversity, Equity, & Inclusion, helping us as we strive to attract and recruit a truly diverse workforce.
Diversity in Grocery (DiG)
Diversity in Grocery (DiG) support businesses across the grocery sector to be real change makers and accelerate a truly diverse and inclusive industry. The DiG programme was created for the industry, by the industry, to support its 2.6 million employees.
WiHTL
WiHTL’s mission is to support companies across Hospitality, Travel, Leisure, and Retail to create diverse and inclusive environments and to positively impact 5 million employees globally by 2030.
Radius
Operating globally, Radius helps employers to develop their colleague networks, resource groups and communities by offering a complete range of programmes and services to invest in networks and support them align with the broader DEI ecosystem.
Business Disability Forum
Business Disability Forum (BDF) are the leading business membership organisation in disability inclusion. They work in partnership with business, Government, and disabled people to remove barriers to inclusion.
Pride in the City
Pride in the City are a non-profit organisation who are dedicated to advancing equality and diversity by raising awareness of LGBTQ+ issues and advocating for the freedoms that will enable everyone to live their lives on equal footing.
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Marks & Start
Marks & Start is our programme that provides training and employability skills to people facing barriers to employment. This is an important part of supporting under-represented groups into work and help them progress to senior roles.
We welcome applications from refugees and offer a wide range of vacancies across the UK. We recognise the challenges that refugees can face when trying to find work. That's one of the reasons why we provide the opportunities as well as the support that is needed to help you settle into your role with us.
We’re committed to supporting every aspect of your wellbeing, from mental and physical health to financial stability. With expert-led resources, community networks, and dedicated support from recruitment to retirement, we’re here to help you feel your best at work and beyond.