Life at M&S

Introduction

Our people make M&S unique. We’re bold with our decisions, ambitious for growth and focused on doing the right thing for our customers every day.

Who we are

We’re here to be the most trusted retailer known for quality, driven by innovation, and obsessed with our customers. We set high standards, then raise them. Because at M&S, nothing less than exceptional will do.

What it’s really like to work here

As a business, we’re fast, focused, and full-on and that’s exactly how we like it. We set high expectations and move at pace, because that’s what it takes to deliver for our customers. You’ll grow fast, make a real impact, and stay close to the action.

Our values

We raise the bar, then raise it again, always focusing on making the right decisions for our customers, colleagues and communities. We work with pace and purpose, lead with quality and innovation, and make sustainability part of every decision. And we do it together, building an inclusive culture where everyone has a voice, everyone takes accountability and every detail matters.

Why choose us?

Because it isn’t easy, and that’s exactly why it’s worth it. We set high standards, move fast, and stay obsessed with being the best. We’re in the middle of one of the biggest transformations in UK retail, reshaping how we work, what we offer, and how we lead the industry. With over 32 million customers and a brand loved across the globe, you’ll be part of something big with room to grow, lead, and build the kind of career most people only talk about.

What we look for

We look for people who don’t wait to be told. They step up, take accountability and get stuck in. The ones who lead from the front, stay sharp under pressure and take pride in getting the details right.

But it’s not just about execution. It’s about thinking differently, challenging the norm and pushing boundaries with bold, innovative ideas. We’re building teams full of proactive, motivated people with a can-do mindset, because having high-performing, ambitious colleagues is how we stay ahead.

Benefits

Quick Links

Click below to access extra resources to help you with your application.