Training Manager – Lichfield Distribution Centre

A customer's shopping journey doesn't end in store, and neither does our brand. Behind every great customer experience is a world-class supply chain and our new Lichfield Distribution Centre will play a vital role in ensuring products reach our customers when and where they need them.

This isn't a store. It's a fast-paced logistics operation where thousands of products will be received, processed and dispatched every day.

This position will be accountable for the development, administration and evaluation of our operational training programs which are designed to improve and build on our of colleagues’ knowledge and skills, all in a start-up environment!

What you’ll do

Your key accountabilities will include:

• Conduct training needs assessments to identify the skills and knowledge gaps within Colleagues at the new start-up site

• Create and build comprehensive training programs tailored to the sites needs. This could include corporate training, workshops, e-learning modules, hands-on skill acquisition sessions, and continuous professional development courses

• Lead all aspects of the deployment of training initiatives both in-person and online. This includes scheduling training sessions, coordinating with trainers, and ensuring all logistical details are handled

• Use metrics and feedback to evaluate the success of training programs. This might involve conducting follow-up assessments, analysing data, and implementing improvements

• Responsible for the training budget, ensuring that programs are cost-effective and within the allocated resources. This includes defining terms with our training providers and controlling expenditures

Who you are

Your skills and experience will include:

• An innovative approach to designing effective and engaging training programs that cater to diverse learning styles, utilising different techniques to keep trainees engaged and motivated throughout the learning process

• Capability to assess training needs and knowledge of the various tools and technologies to design, implement and evaluate training programs effectiveness, using data to drive decisions

• Ability to lead and motivate a team of trainers and departmental colleagues involved in training activities

• Familiarity with e-learning platforms and the ability to integrate technology into training programs to improve learning experiences

• Skills in budgeting to create cost-effective training programs without compromising quality

Please note that we will operate a random Drug & Alcohol testing Policy at Lichfield.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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