Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Customer Assistant - Christmas - Foods -Through the Night - West End Retail Park
Start Date: 01/12/24
End Date: 28/12/24
Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.
Interview Information
Please do NOT book multiple interviews for the same store. We will consider you for all roles across the store during your interview.
Please only book an interview slot if you are able to fulfil the entire work pattern as advertised online.
Interview slots are allocated on a first come, first served basis - whilst we make every effort to interview as many candidates as possible for our roles, due to the high number of applications we receive, it is not always possible to guarantee this.
Induction information
Please Note: If your application is successful, you will be required to attend a mandatory induction. This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview.
Proposed Induction Date: Sunday 1st or Monday 2nd of December at Argyle Street store 10.00-18.00
Work Pattern
Vacancy 1: Sun 2100-0500, Mon 2200-0600, Sat 2100-0500
Vacancy 2: Tues2200-0600, Wed 2200-0600, Thur 2200-0600
Vacancy 3: Sun 2100-0500, Fri 22-0600, Sun 2100-0500
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Fill in our short application form and hit submit.
We’ll invite you to take part in an online assessment. This could be before or after your interview.
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
