Store Performance Planner - 12 month Fixed Term Contract.
- Team
- Food
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Temporary
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 7th November 2025
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value. We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
All the details
As a Store Performance Planner, you play a critical role in proactively supporting our Main Chain Food Store Estate for all long-term forecasting and changes to store demand.
A role in the Store Performance Team involves stores being at the heart of what we do; working collaboratively with Store Operations, Supply Chain, SRD, and Category teams. You will actively see opportunities to improve store sales, availability, and waste to drive positive volume and sales growth, whilst being able to quickly root cause and identify solutions to any issues.
This is an exciting role that gives you the opportunity to work alongside many functions of the business to enhance store performance.
What you'll do
Your key accountabilities will include
- Play your part in the delivery of the Food Group Sales, Availability and Waste targets.
- Accountability for proactively driving the performance in stores across Workstreams and Categories.
- Actively see opportunities to improve sales, availability and reduce waste to drive positive business performance
- Deliver great forecasting, such as for: local events, recapture and deflection and disruption to trade
- Co-ordinate store forecasting for major business events including Christmas & Easter
- Exploit business reporting solutions and tools available to provide periodic trend analysis on performance to drive swift decision making and actions
- Own workstreams end to end, to support stores and drive improvement across the business
- Build on and establish great relationships across the business to create awareness and improve Store Performance
Who you are
- Growth mindset and naturally curious
- Strong analytical skills - ability to interpret data and identify solutions to improve performance and competent in Excel
- Strong mathematical skills
- Great partner management - a pivotal part of the role will involve collaborating with a range of partners
- Strong verbal and written communication skills - being clear and concise
Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- 20% colleague discount for you + 1 household member (after probation)
- Competitive holiday allowance + option to buy more
- Discretionary bonus schemes linked to performance
- Strong pension + life assurance
- Tailored induction + training from day one
- Perks and savings via M&S Choices portal
- Market-leading family policies (parental, adoption, neonatal leave)
- 24/7 wellbeing support (GP access + mental health services)
- 1 paid volunteer day a year
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process
#LI-Hybrid #hybridrole
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Opportunities to be heard
Your voice matters here. You can share your ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group). Our colleague networks are also great places to find support, listen to each other and encourage debate.
Experience the business
We’re passionate about our customers and colleagues. To get closer to our customers we work in our stores 7 days per year. That way we can see how operations run and look for ways to do better each day.
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We’ll invite you to an in-person assessment centre for an interview. This process may differ depending on the role you’ve applied to.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Store Performance Planner - 12 month Fixed Term Contract.
- Team
- Food
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Temporary
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 7th November 2025
- Reference: 111470