Head of Production

From Merchandising and Marketing – Product Development and Design, through to Supply Chain and Space Planning – our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial aim to join us on our journey.

To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many third-party brands (for you and a member of your household)
• Competitive holiday entitlement with the option to buy extra days
• Discretionary bonus schemes
• Defined Contribution Pension Scheme and Life Assurance
• Tailored induction and training programmes
• Perks and discounts via our M&S Choices portal
• Industry-leading parental, adoption, and neonatal policies
• 24/7 Virtual GP and wellbeing support
• Charity volunteer day

What you’ll do

As Head of Production, you will:

• Lead all aspects of e-commerce photography and internal creative production
• Scope, plan, and deliver production across international campaigns, POS, Plan A initiatives, and 3PB shoots including developing new shoot structures for non-traditional requests
• Source and manage specialist producers for complex activity
• Lead yearly forecasting and live budget reporting in partnership with Finance. Manage contracts and financial controls with production partners
• Collaborate across business units and external agencies to align production with strategic goals

Who you are

You’ll bring:

• Significant experience in production leadership within retail, fashion, or creative agency environments
• Deep knowledge of e-commerce photography and large-scale campaign production
• Strong financial acumen and contract management skills
• Excellent stakeholder management and cross-functional collaboration; high levels of organisation, proactivity, and adaptability
• Proven people leadership and team development capabilities

Everyone’s welcome

We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We’re committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application.

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