Project Manager – Franchise
- Team
- Support Functions
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 14th April 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.
We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
All the details
Project Manager – Franchise
Join M&S Food Franchise and lead the way in shaping the future of convenience, hospitality, and online experiences. We’re looking for a dynamic transformation program manager to deliver end-to-end projects that drive growth, efficiency, and innovation.
In this role, you’ll lead new business initiatives, influence digital roadmaps, and turn strategic plans into actionable projects across data, technology, and logistics. You’ll work closely with senior team members and franchise partners to ensure seamless execution and continuous improvement.
If you have strong leadership, project management expertise, and a passion for technology and commercial strategy, this is your opportunity to make a real impact in a fast-paced, customer-focused environment.
What you'll do
- Deliver transformation projects for Convenience and Hospitality, ensuring landmarks, reporting, and risk management are in place
- Lead new business projects end-to-end, including trials
- Drive continuous improvement and align partner requirements with the overall transformation plan
- Own and influence the Hospitality digital roadmap
- Lead data, tech, and logistics strategy for Convenience and turn plans into actionable projects
Who you are
- Strong leadership and ability to influence senior partners
- Excellent partner management, negotiation, and networking
- Good organisational and presentation skills
- Project management expertise
- Strong tech understanding
What’s in it for You?
Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- 20% colleague discount for you + 1 household member (after probation)
- Competitive holiday allowance + option to buy more
- Discretionary bonus schemes linked to performance
- Strong pension + life assurance
- Tailored induction + training from day one
- Perks and savings via M&S Choices portal
- Market-leading family policies (parental, adoption, neonatal leave)
- 24/7 wellbeing support (GP access + mental health services)
- 1 paid volunteer day a year
Everyone’s Welcome
We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.
If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.
#LI-Hybrid #hybridrole
Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
Experience the business
You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role, you may be invited to take part in an online assessment. Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Project Manager – Franchise
- Team
- Support Functions
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 14th April 2026
- Reference: 113730