Head of Programme Delivery
- Team
- Support Functions
- Store
- London Support Office
- Location
- London, Greater London
- Position type
- Full Time
- Contract type
- Permanent
- Salary
- Competitive + Benefits
- Closing date: 4th September 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value. We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
All the details
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value. We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
As Head of Programme Delivery, you will lead some of the most important change programmes across M&S Food, helping shape how the business operates in the future. With SAP decoupling, Finance Transformation and Master Data Management underway, you will connect priorities across Food, Digital & Technology and the wider business, ensuring programmes stay connected and focused on the outcomes Food needs.
The role would suit someone who has led large scale transformation within a major organisation or advised clients through technology and business change programmes. It calls for someone who can think strategically, influence confidently and stay close enough to the detail to keep change moving.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
- Lead major technology transformation programmes, connecting business, technology and data priorities to deliver the outcomes M&S Food needs.
- Set the direction for transformation activity across Food, connecting programmes, managing dependencies and focusing resources on the highest priorities.
- Equip senior leaders with the information they need to make decisions, manage risk and keep delivery moving.
- Bring together commercial, supply chain, logistics, finance, data and technology functions to shape solutions and deliver change at scale.
- Connect transformation programmes across Food, ensuring decisions, priorities and dependencies support the wider business agenda.
Who you are
- Experienced delivering large scale technology enabled change and leading through transformation.
- Strong understanding of end to end retail, supply chain, commercial and data processes, and how technology can support change across them.
- Experienced in operating model transformation, business change and adoption, with an understanding of ERP, SAP and enterprise transformation programmes.
- A clear and credible communicator who can influence, challenge constructively and build confidence at all levels.
- Strategic and practical in approach, with the resilience, initiative and willingness to roll up your sleeves to keep change moving.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-DNI
#hybrid
Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
Experience the business
You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role, you may be invited to take part in an online assessment. Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Head of Programme Delivery
- Team
- Support Functions
- Store
- London Support Office
- Location
- London, Greater London
- Position type
- Full Time
- Contract type
- Permanent
- Salary
- Competitive + Benefits
- Closing date: 4th September 2026
- Reference: 126382