Business Development Manager

Team
Support Functions
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 20th May 2026
Apply now

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

We’re looking for a Business Development Manager to help shape the next phase of growth within our Fashion business. Following significant progress over the past two years, across market share, dotcom penetration, and the development of internal talent, we’ve built strong foundations rooted in style, quality, value and innovation. With clear direction on our “why,” “what” and “how,” the opportunity now is to accelerate forward by sharpening our focus on customer, channel and product strategy, unlocking new areas of growth across markets and platforms.

This is a high-impact, strategically critical role, working closely with the Business Unit Director and Fashion Leadership Team to shift the business from short-term execution to future-focused planning and growth mobilisation. Acting as the connective thread between vision and delivery, you’ll shape the overarching strategic narrative, align stakeholders, and translate ambition into actionable plans. From landing new categories and experiences to driving strategic initiatives and long-term planning, you’ll operate at Director-level impact, bringing clarity, focus and momentum to a fast-evolving and ambitious Fashion business.

Tostayclosetocustomers,oursupport teamsareintheofficethreedaysaweek aswebelievethat skillsaredevelopedthrough collaboration, and that spending time together makes us more creative and connected.

What’sinitforyou

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

  • Competitive holiday entitlement with the potential to buy extra holiday days!

  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

  • A generous Defined Contribution Pension Scheme and Life Assurance.

  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

  • Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.

  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Whatyou’lldo

Your key accountabilities will include

  • Shape and execute the long-term Fashion business strategy in partnership with the Fashion Leadership Team and Business Unit Director.

  • Own the super season and strategic planning processes, ensuring alignment from long term strategy through to annual budgets and priorities.

  • Provide strategic leadership through KPIs, scorecards, 3–5 year plans, board papers and business cases, with a strong focus on ROI and delivery.

  • Act as the central strategic integrator for the Fashion BU, filtering priorities and aligning stakeholders across Retail, Dotcom, Brand, Marketing, CIU, Sourcing and external partners.

  • Embed transformation, culture and ways of working across Fashion, providing regular performance updates and ensuring delivery against strategic milestones.

Whoyouare

Your skills and experience will include

  • Previous experience in strategy, strategy consulting or business development is essential.
  • Strong understanding of Fashion and / or Clothing & Home retail and the wider market landscape.
  • Proven experience leading complex strategic projects: diagnosing problems, synthesising insight, generating options and driving execution.
  • Highly organised, with experience managing multiple priorities, initiatives and deadlines while maintaining attention
  • Excellent written and verbal communication skills, including preparation and presentation of Board level materials and business cases.

Everyone’swelcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-CA1 : #LI-Hybrid, #LI-Onsite

Meet the Team

support_thumbnail.jpg
A group of colleagues gathered around a table, smiling and discussing work with laptops open in a modern office setting.

Being an in-person business

We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.

Click to skip quote slider carousel
Tom Employee Experience & Engagement Lead
Jodie Head of Finance

Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.

Tom (He / Him) | Employee Experience & Engagement Lead Read full story

It takes time to turn around a business as big as M&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.

Jodie (She / Her) | Head of Finance Read full story

Make Your Mark

Opportunities to be heard

Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).

Experience the business

You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.

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Colleague Networks

We want you to feel supported, no matter what.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Benefits

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

Depending on the role, you may be invited to take part in an online assessment.  Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.

Interview

We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Business Development Manager

Team
Support Functions
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 20th May 2026
Reference: 118550