Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Working in a high-performing, entrepreneurial team, this role will lead strategic growth initiatives across marketplaces and direct-to-consumer channels, taking opportunities from concept and business case through to launch and optimisation. Strong experience across D2C, eCommerce and marketplace environments is key, with the ability to improve customer journeys, support online trading performance, consider fulfilment and operational impacts, and use data-led insight to unlock sustainable international growth.
We are looking for someone with proven experience leading complex D2C, digital and marketplace projects from concept through to delivery. The successful candidate will understand how direct-to-consumer channels operate, from customer journeys and online trading through to fulfilment, performance and optimisation. They will be confident working cross-functionally, building strong relationships and navigating change to deliver successful outcomes. Commercial awareness will support their ability to shape opportunities and business cases, but the key focus will be applying D2C, marketplace and digital delivery expertise to unlock growth while delivering a great customer experience.
NB This is a full-time role based at our Paddington Support Office for a minimum of three days a week.
What you’ll do
Your key accountabilities will include:
Who you are
Your skills and experience will include:
What’s in it for you?
Working at M&S means being part of something bigger, helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole self to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
#LI-ME1
#LI-Hybrid
#hybridrole
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Fill in our short application form and hit submit.
We’ll invite you to take part in an online assessment. This could be before or after your interview.
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.