Self-Service Platform Lead

Summary

As part of M&S Data Tech team, you’ll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company’s core and technology leaders that truly understand data platforms and management, it’s an exciting time as we’re redefining ourselves into a digital first and data-led organisation, with the quality of our self-service offerings being a key differentiator.

We are seeking a passionate Self-Service Platform Lead, to drive responsible usage of our newly built data platform. You will be responsible for the Lab proposition, ensuring it meets the needs of our practitioners and business partners while maintaining the right level of governance to mitigate common risks. This includes owning and utilising platform audit datasets to implement platform governance frameworks and develop tools that provide consistent and supportable solutions for common activities such as self-service data ingestion and transitioning processes from Lab to Factory. Knowing the latest Power BI and Databricks advancements, you will ensure the platform evolves with new technologies and features are fully leveraged.

You will play a key role in driving our ambition to create a best-in-class data platform, environment, and culture. We are looking for people to join our team to help drive this transformation, build a modern data platform using exciting technologies and do the best work of their careers.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Drive Innovation: Lead the development and delivery of our Lab proposition to elevate Practitioner Self-Service, creating tailored solutions to address common challenges and risks while fostering innovation and autonomy.
• Collaborate and Create: Work closely with multi-functional teams and internal business partners to understand their evolving needs and challenges, shaping our offering with industry-standard methodologies
• Engage and Inspire: Host regular surgery sessions to share standardised practices, collate valuable user feedback, and continuously improve the usability and effectiveness of the platform.
• Innovate with Impact: Evaluate new platform features and work with Adoption and Enterprise Analytics teams to introduce them to relevant communities, ensuring they meet real-world needs.
• Enhance and Optimise: Assess the impact of platform enhancements and upgrades to minimise disruption, ensuring a smooth experience for the Practitioner community.
• Automate and Streamline: Partner with technical teams to automate the creation of Lab resources, handling them cost-effectively and efficiently to drive operational excellence.
• Transform and Automate: Develop and implement a Lab-to-Factory model that uses automation to transition processes into a support mode, eliminating common bottlenecks and improving efficiency.
• Ensure Accuracy and Integrity: Own and maintain datasets, ensuring they are accurate, reliable, and accessible.
• Generate Insights: Utilise audit datasets to extract actionable insights, support governance activities, and drive informed decisions that enhance the platform’s impact.
• Support and Audit: Assist with audit activities for the platform to ensure compliance and continuous improvement.

Who you are

• 5+ years of demonstrable experience in data management, governance, and analytics.
• Extensive experience with Power BI, including the development of complex reports and dashboards.
• Articulable understanding of Power BI governance practices.
• Proficiency in using data platforms such as Synapse and Databricks.
• Excellent problem-solving skills and the ability to think critically and strategically.
• Demonstrable project management and collaboration skills.
• Exceptional written and verbal communication skills.

Everyone's welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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