Customer Assistant - Wine Merchant - Pantheon Store

Team: In Store
Store: Pantheon
Location: London, Greater London
Contract type: Permanent
Position type: Full Time
Salary: £13.85 p/h; Closing date: 27th August 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

Customer Assistant - Wine Merchant - Pantheon Store

All the details

Work Pattern

Week 1
Monday: 11:00-19:00
Tuesday: 11:30-19:30
Wednesday: 11:30-19:30
Friday: 11:30-19:30
Saturday: 11:30-19:30

Week 2
Sunday: 11:00-19:00
Monday: 11:30-19:30
Wednesday: 11:30-19:00
Thursday: 11:30-19:30
Friday: 11:30-19:30

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Our Pantheon Oxford Street store is having a glow up! Unveiling a brand new flagship concept, this elevated format is designed to showcase the very best of M&S. Our carefully curated range will be brought to life by brand ambassadors who deliver a seamless and inspiring customer experience at every touchpoint. Think passion for product, standout service, and inspiring interactions that make every visit feel like a front-row moment.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Wine products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll take pride in presenting your store to the highest standards so customers can shop with ease and confidence.

You’ll have a passion for wine and be supported with a comprehensive learning programme to raise the bar at M&S. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Join M&S as a Customer Assistant in our inspirational Flagship store, where you’ll play a vital frontline role in delivering five-star service and operational excellence. This isn’t just a retail job – you’ll be playing your part in delivering our transformation.

At M&S, our customers don't wait. You’ll be thrive in a high-demand environment and elevated setting, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices to ensure consistency, convenience and excellence at every touchpoint.
Efficiency and effectiveness are non-negotiable. You’ll own operational excellence from stock management, to filling delivery and keeping visual standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of retail - are you ready for it? Take Your Marks and apply today.

Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.

Dino (He / Him) | Manager Read full story

I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.

Jacynta (She / Her) | Deputy Store Manager Read full story

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.
Pay

Earn a competitive salary.
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech

Buy the latest technology with interest-free financing directly from your salary.

Colleague Networks

We want you to feel supported, no matter what.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.