Store Performance Planner - Franchise

An exciting opportunity to join our Franchise department at M&S Foods working with one of our 9 Franchise Partners. Our Franchise department supports over 500+ Franchise Convenience Stores across the UK, Channel Islands and Ireland, this role sits within the Supply Chain and Store Performance function.

You will be accountable for the total forecast and inventory management of all stocking points ranged to our Hospital store estate (Fresh and Ambient), ensuring accurate stock allocation, driving availability, and mitigating waste impact to our Partner using our forecasting systems (RELEX). Day to day forecast alignment and exception management in our forecasting systems is key, but you will also be accountable for all long-term forecast and volume planning relating to local event, disruption, recapture, and deflection management and working alongside our Commercial teams to support all Phase and Seasonal Events.

Your ability to provide accurate data insight to your Partner/s and internal teams is key, you will need to provide your own analysis to highlight risk and opportunity relating to range and CiCL (case in code life), sales growth, waste risk, availability opportunity and so on.

Finally, you will work closely with our wider Food team in the categories, commercial and SRD to ensure you stay aligned to all key business updates and any actions that impact our Franchise Estate. You will drive improvements in our cross-functional ways of working capabilities across the team with our colleagues across the business to ensure we maximise all opportunities available to drive performance across our Estate such as NPD opportunities, delivery schedule opportunities, maximising our trade opportunities in key periods such as School holidays, Summer, post-Christmas etc.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Key Accountabilities

Your key accountabilities will include

• Actively seek opportunities to improve store sales, availability and waste to drive positive LFL business performance.
• Identify and agree focus stores on a quarterly basis with your Retail and Partner colleagues, these will be key to driving performance and hitting key KPIs.
• Support our Commercial teams in delivering brilliant Events and Phases with accurate stock placement and reacting to Partner/Retail feedback.
• Provide support for stores impacted by new competitors opening or closing. You will support stores in hypercare when trading local events, disruption, competition openings/closures and so on.
• Cluster alignment to ensure you stay informed on all Cluster (Produce) key category information and relay all Franchise activity, opportunity, risk back into the category teams.

Who you are

Your skills and experience will include

• Strong analytical skills – able to interpret data and offer solutions to improve performance in store
• Competent in Excel
• Strong verbal and written communication skills
• Problem solving – ability to resolve complex issues, take risks and react with pace
• Stakeholder management within Head Office, Logistics and in Retail and making use of relationships

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.