Pricing Operations Planner

Are you detail-driven, organised, and passionate about delivering excellence in retail execution? We’re looking for a Shelf Edge & Promotions Coordinator to join our team and play a key role in ensuring our pricing, promotions, and ticketing are accurate, timely, and customer-ready.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
• A generous Defined Contribution Pension Scheme and Life Assurance
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

Key accountabilities and measures

• Lead shelf-edge ticket creation and maintenance for NPD, promotions, price changes, and content updates
• Set up and maintain promotional activity, price fixes, and retail uplifts in SAP and Beanstore
• Monitor ticketing quality through audits and the Closer to Customer framework
• Resolve ticketing queries in collaboration with stores and ensure SLA compliance
• Support promotional launches and operational peaks, ensuring alignment with the Promotional Critical Path

Key Skills

• Strong Excel skills and the ability to analyse and interpret data effectively.
• High attention to detail and accuracy in a fast-paced environment.
• Excellent communication, problem-solving, and organisational skills.
• A collaborative mindset with the ability to coach and support cross-functional teams.
• Experience with pricing and promotions systems and an understanding of retail operations (desirable).

Weekend cover is required for this position.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email recruitment.online@marksandspencer.com so we can make alternative arrangements for you.