Head of Supply Chain Optimisation and Product
- Team
- Food
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 24th April 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value. We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
All the details
As Head of Supply Chain Optimisation and Product, you will play a key role in shaping how our supply chain supports the future of M&S Food. You will take ownership of our supply chain management products, guiding their development so they genuinely help teams work better and make smarter decisions.
This is a senior role with real breadth and influence. You will bring together operational understanding, technology and data to improve how the supply chain performs as a whole. Rather than focusing on individual fixes, you will help design systems and ways of working that strengthen resilience, efficiency and day to day decision making across the business.
Data and artificial intelligence are an important part of this journey. You will own and prioritise the supply chain data product backlog, working closely with specialist teams to deliver solutions that are practical, scalable and used with confidence by colleagues.
Working closely with Supply Chain, Digital and Technology teams, as well as external partners, you will help ensure our technology investment delivers lasting value and is embedded into how we operate.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
- Set the direction for supply chain management products, ensuring they support clear business outcomes and long term improvement
- Shape systems, processes and operating models that improve how the supply chain works day to day
- Own and prioritise the supply chain data product backlog, working with data engineering, reporting and data science teams to build trusted capability
- Build strong relationships across Supply Chain, Digital and Technology, and with external partners, to support joined up delivery
- Help new technology land well in the business, working with change teams and tracking benefits as they are realised
Who you are
- You bring deep experience from supply chain operations, manufacturing or optimisation roles within complex environments
- You have a strong analytical background, supported by a STEM degree or equivalent experience, and enjoy turning real world problems into workable solutions
- You have led product teams or large delivery portfolios, setting direction while staying close to delivery
- You are comfortable working with data products, from reporting and pipelines through to advanced analytics or data science
- You build trust with senior stakeholders through clear thinking, sound judgement and a calm approach to change
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-DNI
#HybridRole
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Opportunities to be heard
Your voice matters here. You can share your ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group). Our colleague networks are also great places to find support, listen to each other and encourage debate.
Experience the business
We’re passionate about our customers and colleagues. To get closer to our customers we work in our stores 7 days per year. That way we can see how operations run and look for ways to do better each day.
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We’ll invite you to an in-person assessment centre for an interview. This process may differ depending on the role you’ve applied to.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Head of Supply Chain Optimisation and Product
- Team
- Food
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 24th April 2026
- Reference: 116681