Packaging Manager

Team
Fashion, Home & Beauty
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 1st August 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial aim to join us on our journey.

We are looking for a Packaging Manager to join our Team. You will be responsible for the development and lead on primary packaging development, production, cost, quality and compliance, that differentiate M&S from the High Street

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
  • Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

  • Lead and co-ordinate the development of all packaging from initial concepts through to production, ensuring packaging is produced on time to critical path, within budget and to meet the required brief and other requirements including print techniques, formats and price.
  • Develop packaging in alignment with the Packaging Sustainability Strategy, BU strategy, marketing plan, and new product development launches. Ensure that costs align with agreed business unit budgets, keep collaborators informed of costs during the briefing stage, and ensure final costs stay within planned budgets.
  • Collaborate with the Packaging Sustainability Manager and Regional Packaging colleagues to drive our Packaging Sustainability Targets, legislative requirements
  • Lead print pre-production meetings with suppliers, printers and studios. Establish common reprographic routes across substrates and suppliers. Handle and approve print proofs and colour standards in collaboration with 3rd party pre-press contractor where relevant.
  • Be an excellent partner to internal stakeholders including Sustainability team, Buying teams, Designers, Sourcing Offices, Artwork/Photography studios, Cutter development and packaging/product suppliers to ensure that packaging projects are handled efficiently and within the critical path and Sustainability Goals.

Who you are

Your skills and experience will include

  • Knowledge of artwork, repro, all print and offline processes across all substrates, understand the benefits and limitations of each process.
  • Knowledge and understanding of packaging construction and production
  • Awareness of UK packaging legislation and compliance minimums.
  • Ability to proofread accurately with great attention to detail!
  • Understanding of the design and buying process including product technology and its impact on the artwork process.
  • Ability to influence and lead an external and internal resource to ensure delivery of M&S packaging requirements.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-AC1: #LI-Hybrid, #LI-Onsite#Notjustanyjob

Our Support

Click to skip quote slider carousel
Kadeem Assistant Merchandiser
Adam Junior Merchandiser

I am fascinated by fashion trends but for me it really makes sense when I see the sales figures on screen. When I’m able to paint the picture with percentages, we can be more innovative as a team.

Kadeem (He / Him) | Assistant Merchandiser Read full story

Merchandising is all about getting the right stock, in the right place, in the right quantities, to drive up profit. So I like getting out to stores, seeing the products on display and hearing what customers are saying. That helps me to seize the moment and capitalise on current opportunities to go way beyond forecast.

Adam (He / Him) | Junior Merchandiser Read full story

Benefits

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Colleague Networks

We want you to feel supported, no matter what.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

Interview

We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for. 

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Packaging Manager

Team
Fashion, Home & Beauty
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 1st August 2025
Reference: 95574