Platform Engineering Manager - Device Management

Summary

As the Device Platform Engineering Manager, you will own and be responsible for the engineering and service for all enterprise, end user devices and the endpoint management platforms across a multi-site, device-diverse Retail estate.

This will include the endpoint management platform and device roadmap, engineering backlog, aligned to business priorities, target architecture and agreed engineering and service standards.

You will lead and develop a high-performing team, including managed service partners, to standardise, secure and continuously improve endpoint engineering, operations and management services. The role will deliver secure, reliable, low-friction device experiences for colleagues across Stores, Distribution Centres and Support Centre offices.

Drive transformation targeting a standard, unified endpoint management capability and operating model, shifting the organisation from location/device-specific ownership to a one platform view across the estate, with clear guardrails for configuration, policy, packaging, deployment and lifecycle practices.

You will be the platform owner, not just an endpoint admin. A people leader, not just a technical specialist. A retail / frontline service designer, not just an office-device manager.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you'll do

• Lead the design, build, testing and operation of enterprise endpoint-management platforms, owning the roadmap, backlog, engineering standards and technical change governance.

• Define standard endpoint-management patterns, provisioning, policy, application deployment, upgrade and lifecycle practices to enable secure, low-touch and supportable device experiences across all environments.

• Own the endpoint security, compliance and control posture across configuration, encryption, firewall, antivirus, patching, hardening, baseline enforcement, reporting and remediation.

• Ensure service stability and operational health by using analytics, reporting and rollout discipline to improve device experience, resilience, vulnerability management and continuous service improvement.

• Lead and develop a multidisciplinary endpoint capability, working cross-functionally with product, security, architecture, service, operations, vendors and partners to deliver business outcomes, quality and cost optimisation.

Who you are

• Proven experience leading enterprise endpoint or workplace technology platforms at scale, with accountability for roadmap, delivery, service health, security, quality and engineering standards.

• Strong technical expertise across Microsoft Intune, MECM, Autopilot, co-management, Windows device management, policy and compliance design, software deployment, patching and endpoint-security controls.

• Ability to define the target technical end state and deliver a secure, scalable and cost-effective route to standardised endpoint management across mixed device and operating environments.

• Experience operating in complex, frontline-heavy or multi-site environments, including shared devices, kiosks, tablets, mobile devices, operational endpoints and office-based colleague devices.

• Strong leadership and stakeholder-management capability, with experience leading engineers, vendors and virtual teams, driving service ownership, change discipline, analytics-led improvement and delivery through others.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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