Assistant Operations Manager (12 Month FTC)
- Team
- Digital & Tech
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Temporary
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 8th July 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
At M&S, we’re accelerating our online growth and transforming how we deliver seamless omnichannel experiences. As an Assistant Operations Manager – Dropship, you’ll play a key role in onboarding and managing third-party brands, helping expand our digital offering and enhance the customer journey.
Sitting within Online Operations, this role is central to scaling our Dropship model, bringing new suppliers onto M&S.com and ensuring a smooth, high-quality experience from launch through to BAU.
This 12-month maternity cover (until September 2027) is a fantastic opportunity to gain exposure to end-to-end ecommerce operations in a fast-paced, evolving environment.
What you’ll do
Your key accountabilities will include:
- Support the onboarding of new dropship suppliers, managing the journey from initial setup through to launch on M&S.com
- Assist in managing supplier critical paths, ensuring all milestones are met ahead of go-live
- Deliver a seamless end-to-end customer experience across ordering, delivery and post-purchase journeys
- Support post-launch “hyper care” and ongoing supplier performance management
- Build strong relationships with internal teams and external 3rd party brands to drive successful outcomes
Who you are
Your skills and experience will include:
- Experience in an ecommerce or retail operations environment
- Experience working with 3rd party suppliers and managing multiple stakeholders
- Strong organisational skills with the ability to manage multiple projects and priorities simultaneously
- Strong communication and relationship-building skills
- Experience with OMS platforms or offshore teams
What’s in it for you?
Working at M&S means being part of a business that’s evolving fast, with digital and operations at the heart of our growth.
Here are just a few of the benefits:
- 20% colleague discount across M&S products
- Competitive holiday allowance with option to buy more
- Discretionary bonus schemes
- Pension and life assurance
- Tailored development opportunities
- Wellbeing support and virtual GP access
- One paid volunteering day a year
Everyone’s welcome
We’re committed to creating an inclusive workplace where everyone feels valued and able to contribute. We celebrate diversity and are always looking for ways to improve how we work together.
If you need any adjustments during the recruitment process, we’re here to support you.
Ways of working
We work in a hybrid way, with time in the office to collaborate and connect, alongside flexibility to work from home.
Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Upcoming projects
Take part in our M&S Digital & Tech team days. Grow your digital and data skills through our BEAM Academy. Or challenge yourself at one of our business-wide hackathons. We also partner with Women in Data, Databricks and Cajigo to increase opportunities for women in digital and data.
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role you are applying for, you may be invited to do an assessment. Your Talent Acquisition Partner will guide and inform you along the way.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve made our decision, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Assistant Operations Manager (12 Month FTC)
- Team
- Digital & Tech
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Temporary
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 8th July 2026
- Reference: 120018