Adoption Lead

We're looking for an AI Adoption Lead to partner directly with our BU teams and drive hands-on AI adoption that delivers real, measurable value. Working with tools like Microsoft 365 Copilot, Copilot Studio and Agents, you'll help teams move from awareness and access into confident, everyday use. You'll be the trusted AI partner for your business unit, translating central AI capability into practical workflow change, coaching colleagues, building local champions, and telling the story of what's working. If you're curious, hands-on, love using AI yourself, and get energy from making change happen in the business, we'd love to hear from you.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What You’ll do

Your key accountabilities will include

• Act as the embedded AI adoption partner for an M&S business unit, building trusted relationships with BU leadership and operational teams and becoming the go-to person for AI in the business

• Support the adoption of AI use cases end-to-end, from spotting the opportunity through to embedding into real workflows, including agentic AI opportunities using Copilot Studio, Agents and workflow automation

• Drive measurable value from AI, moving colleagues from awareness and access into confident, everyday use, and tracking adoption and value metrics for the business unit

• Coach colleagues to become confident, effective users of AI through role-specific sessions, floor walks and drop-ins, and bring AI to life through engaging comms, success stories and a network of local champions

• Feed business insight, pain points and use case demand back into the wider AI Accelerator to shape capability priorities, while making sure AI use stays within M&S's Fair Usage, Responsible AI and Data Governance frameworks

Who you are

Your skills and experience will include

• Experience driving AI, digital or technology adoption in a business or operational environment, with hands-on experience shaping and embedding use cases with business teams

• Strong working knowledge of M365 Copilot and how AI is used in real workflows, and curious and hands-on with AI in your own work

• Confident working directly with business stakeholders from operational colleagues through to senior leaders, with strong communication skills that make AI practical, relevant and outcome-focused

• Change management experience embedding new behaviours and ways of working, comfortable in ambiguity and able to make progress without a fixed playbook

• Familiarity with Copilot Studio, Agents or workflow automation tooling, awareness of AI Governance, Responsible AI and Fair Usage frameworks, experience building communities or champions networks, and retail or multi-site business experience (all desirable)

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

• Competitive holiday entitlement with the potential to buy extra holiday days!

• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

• A generous Defined Contribution Pension Scheme and Life Assurance.

• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.

• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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