Head of Operations - Convenience

What You’ll Do

• Lead the development and delivery of the Operational Transformation strategy, ensuring alignment with wider M&S priorities.
• Embed a consistent Convenience operating model, enabling simple, scalable ways of working across all Partners and stores.
• Drive data‑led decision making, identifying risks, opportunities, and priorities to protect and grow sales and performance.
• Build and influence senior cross‑functional relationships to ensure Convenience is prioritised across Trading, Supply Chain, Marketing, Property, and Operations.
• Oversee governance, communication, and performance frameworks, ensuring clarity, consistency, and high standards across the franchise estate.

Who You Will Be

• A strategic leader with strong experience in retail operations, transformation, or multi‑site environments.
• Highly influential, with the ability to engage senior stakeholders and represent the voice of stores and partners.
• Commercially driven, with a focus on customer experience, operational excellence, and profitable growth.
• A confident and clear communicator, able to simplify complex strategies into practical delivery.
• Resilient and adaptable, comfortable operating at pace within a complex and evolving environment.

What You Will Bring

• Proven experience leading large‑scale operational transformation within retail or franchise environments.
• Strong commercial and analytical capability, using data and insight to drive performance and decision making.
• Deep understanding of store operations, customer experience, and end‑to‑end retail execution.
• Experience influencing and aligning cross‑functional senior stakeholders and external partners.
• The ability to translate strategy into clear frameworks, governance, and scalable operational delivery.

What’s in it for you:

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Competitive holiday entitlement with the potential to buy extra holiday days!

Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

A generous Defined Contribution Pension Scheme and Life Assurance.

A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.

Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.