Trading Safely & Legally Manager - East Division

FHSC Support Manager

Join M&S Business Continuity & Safety as a regional safety & compliance specialist supporting UK & ROI retail stores. You’ll independently inspect M&S-owned stores to ensure we trade safely and legally across Fire, Health & Safety and Food Safety & Compliance; produce clear reports and drive timely corrective actions; coach store and regional leaders; and deliver practical interventions that protect our people, brand, property and profit. You’ll also support new openings/renewals and provide insight to central teams to simplify ways of working. We’re looking for a customer‑centric self‑starter with experience in retail safety/compliance, strong communication and coaching skills, and a passion for doing the right thing.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you’ll do

Your key accountabilities will include:

• Conduct independent Fire, Health & Safety (FHS) and Food Safety & Compliance (FS&C) inspections across UK & ROI stores, with timely revisits and remote close‑out of actions.
• Produce clear, consistent inspection reports; ensure corrective actions are understood and completed on time.
• Lead accident triage and effective RIDDOR reporting; follow up on regulator visits and conduct reactive investigations as required.
• Act as first‑line regional support—resolving queries, coaching Store/Regional Managers & Safety Officers, delivering L&D workshops, and supporting network meetings and performance reporting.
• Support safe execution of new store openings, closures and renewals; share foresight with central teams to simplify processes and drive cost‑efficient ways of working.

Who you are

Your skills and experience will include:

• Relevant experience across Fire, Health & Safety and Food Safety & Compliance in a retail environment, with strong knowledge of legal and operational controls.
• Working towards/holding NEBOSH General Certificate and Food Safety Level 4 (M&S Safety Officer T2T can be achieved in role); commitment to ongoing CPD.
• Skilled communicator and coach who builds trusted relationships across stores, regions and central teams.
• Analytical, well‑organised self‑starter—plans inspections effectively, writes concise reports and meets deadlines with attention to detail.
• Confident handling incident triage, RIDDOR requirements and engagement with enforcement bodies/Primary Authorities.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.